Delete your account

You can permanently delete your Dropping account and the personal data attached to it at any time. There are two ways to do it — from inside the app, or by sending us a request here.

Option 1 — Delete it yourself in the app

This is immediate and does not need us to do anything.

1. Open the Dropping app and make sure you are signed in.
2. Tap your profile icon.
3. Scroll to the bottom and tap Delete account.
4. Confirm. Your profile is erased and you are signed out.

Option 2 — Ask us to delete it

If you no longer have the app installed, or you cannot sign in, email us and we will delete the account for you. Send the request from the email address on the account where possible — if you signed up with a phone number, include it so we can find the account.

Email a deletion request

Or write to kaniobed28@gmail.com directly. Requests are actioned within 30 business days.

What gets deleted

Deleting your account permanently removes:

• Your profile — name, email address, phone number and profile picture.
• Your saved places and favourite drivers.
• Your sign-in credentials. The account can no longer be used to log in.

Records of completed trips are kept in an anonymised form — detached from your name and contact details — because we are required to retain them for accounting and for resolving disputes about a journey that has already happened. They can no longer be used to identify you.

Questions

Our Privacy Policy explains what we collect and why. For anything else, email kaniobed28@gmail.com.